Customer Testimonials
Very Helpful and professional. Listened to my needs and questions and went out of their way to find me a car with heated seats that I wanted. They gave me a good price for my trade in- though I did already research what it was worth and had an idea of what to ask for in a trade in value. Jeff Smith and Tim Costa are GREAT!
Bobby Ross took care of me buying my first car. He went above and beyond with helping me choose the best Honda for a first time buyer. I could not show more appreciation for him! Thank you for making this process go smoothly and easy. If anyone is looking to buy or lease a car, Bobby is your guy!!!
Great service!! Devan was very knowledgeable and kind. Mike was especially helpful and we will be going back and spreading our experience.
The service center is kind and friendly. Always greeted professionally when arriving for service appointments. I’m very pleased with the service.
Great experience,wonderful people to deal with and probably one of the better experiences I've had buying a car.
I needed a power side door operation repair on my 2012 Odyssey and found the service department to be very accommodating. James Zapatelli was very helpful and a real pro. Thanks for a great experience!
Had a fast and friendly service appointment. Was welcomed inside,Nicely greeted in the service lane and by the advisor Michael. Very nice and clean waiting room with complimentary snacks. Great experience all around
Fast timely and reliable friendly service. Comfortable setting while I waited. I’m ready to bring my other vehicle in.
They are a bunch of money grabbing clowns. When does a 2 year old car with 15000 miles need new brake fluid?.? That was a $250 money grab. Not again folks!!!!
Knowledgeable sales person, good test drive, and reasonably straight forward negotiation on price; overall purchase process went smoothly.
great service group. In take people know their stuff. Straight forward attitude with knowledgeable and attentive staff. Waht a great idea!
Everything went well. The oil change, tire rotation, and the recall were finished before 5 pm. Dan was great.
Absolutely excellent sales person, managers& finance personal. Very patient & professional Honda Ganley staff. Communication & effort tops.
Our sales person was perfect man!! Above and beyond!!!! Explain everything perfectly. Everyone should be like him.
Always Very friendly. The work was done on time as promised. Waiting area is clean and provided refreshments.
We like the service and we like the people. We’ve never had any problems..
The staff here is fantastic. Very helpful. Not sure I’ll buy a Honda again though. We’ve had two parts fail after only four years and neither was covered by the warranties. If I wanted to buy a car that was having parts fail immediately I’d have bought a gm and saved a few grand. Again, the staff here is incredible. Very nice people. They do everything they can to help you.
An outstanding dealership with outstanding people… honest, caring, knowledgeable, sales staff, that really works to fit the right car to your needs… Service personnel who are experts in their field, and strive to make every visit an excellent one… This is truly the best of the best in automotive dealerships… I would highly recommend Ken Ganley Honda for all of your Automotive needs… You will not be disappointed…
Great customer service by our salesman Bobby Ross Very helpful and thorough Explained everything to us
The salesman, Aidan Knapp, was professional and earnest. He exceeded my expectations. I would highly recommend Ganley Honda.
Wendy Fees was very helpful and professional working with me in the service department today
Everyone was really great, from the second I pulled in, to the second I drove away! Very friendly, very helpful, very welcoming! I will for sure go back to this dealership!
I paid cash for my automobile. Initially dealt with Thomas to do a test drive of an Accord. Drove up to the dealership 3.5 weeks later to start the buying process. Thomas wasn't in that day, but worked with Juvaree to buy the last blue Accord SE on the lot that day. Didn't get much of a run around. Bob contacted me a week later to let me know that the optional packages were ready--all season package 1 and body side molding. There was an oversight on the body side molding, but they made good on letting me take the ... Read More DealerRater - Jul 15, 2025
I love the service, courtesy, and respect that I have received from this dealership repeatedly. This is not where I bought my vehicle, but this is certainly where I take my vehicle to be serviced. My original dealership does not do any of these things for me. Taking your car in it’s kind of like going to the dentist. It’s nothing that anybody ever really wants to do but something that’s so necessary. This dealership has made it a pleasant experience.
We traded in my wife’s 2020 CRV for a New 2025 CRV, Jeff and the sales staff made the purchase easy and quick.
This dealership was really great to interact with. Everyone we came into contact with was helpful and kind.
The buying experience was ok. I had to do all the follow up. That was a little surprising
Wonderful dealership with Michael in service always taking care of customers! He is the BEST!
It was a very long wait for an oil change and tire rotation. I have a new car and was surprised with only 1 free oil change. My former Honda dealership gave me 3y/36/mi of free oil changes. It was fine.
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Top-Notch Service for My 2014 Honda Odyssey!
I brought my 2014 Honda Odyssey in for service at Ken Ganley Honda in North Olmsted, and I have to say — the experience was absolutely first-class from start to finish. The van runs like a dream thanks to the knowledgeable and efficient team in the service department.
A special shout-out to Ed Stein, the service manager, who went above and beyond to make sure everything was handled with care and transparency. He kept me informed throughout the process, answered every question I had with patience and professionalism, and treated me like more than just a ... Read More DealerRater - Jul 1, 2025
Service was friendly, helpful and informative. Would recommend someone to make sure their staff can drive manual, if they don't please teach them, they'll enjoy it!
James was my service guy and he had great communication and got my issues aqua away under warranty. I feel like they really worked with me!
The service department is great!
Checking out was the worst. We do not agree to be charged 2% to use our credit card. Using a check was a nightmare for both customer and staff member who was taking care of me. After waiting for 15 minutes, I was told my check was denied . WHAT? I was given a number to call. The person on the other end of this number would not give us any information on why he refused my check. Get rid of this 3rd party company!
Finally, Ted, from the service department, let me know that since I have ... Read More DealerRater - Jun 30, 2025
Had a young man named Tommy help me look at a few cars for the past few days and he never pressured me into any car answered all my questions and just very respectful and after those few days I went back and bought a car from him now a happy owner of a Honda accord hybrid thanks for the great service Ken Ganley Honda
Ed stein and the entire service team does an amazing job and truly cares about their customers. I would go no where hear to purchase a car primarily because of Ed’s outstanding service leadership and the entire service team; Wendy, James, their all spectacular.
The staff is always helpful and courteous. Easy to get scheduled in for vehicle service.
Had a wonderful experience from James today, while my car was serviced. Thank you James for your help!
Good location. Efficient, experienced sales personnel. Attentive to my requests for what I desired in a leased vehicle.
I had an exceptional experience at Ken Ganley Honda North Olmsted. Ethan was really helpful & made the process smooth. I was able to walk out with a car I loved at a price I was comfortable with! Highly recommend.
Fast, friendly service. Nice lounge with snacks. Very neat and clean dealership with free carwash.
I was there for them to change my oil and have my tires ratated. While rotating the tires they found a nail in the tire and kindly fixed for no charge.
The waiting room was clean and the service was very good. Also the work was very good.
Ganley Honda has always done a great job of taking care of my vehicles. Always done right and done as promised the first time.
Dan and Aiden were great. They were very upfront about numbers which was great because all of the other dealerships I spoke with weren’t.
Excellent service and pleasant waiting area. Aervicecwas above and beyond my expectations. Wait time was reasonable
I bought my Honda CRV here 13 years ago and have returned exclusively to them for scheduled maintenance on it. Their service is exceptional and trustworthy.
Brought car in 20k mile maintenance. Asked them to look at weatherstripping for rear door wind noise. They claimed there’s no issue and did nothing to resolve. Very disappointed that my concern was not taken seriously or addressed..
I appreciate that Staff at ken Ganley work together as a team to see their customers happy and satisfied. Hospitality is awesome. We all need each other please keep up the good work.
Ken Ganley Honda provides provides dependable, high-quality and reasonably priced service. Their staff is always friendly and helpful. Scheduling maintenance is always easy via their website.
I bought a 2021 Honda Civic from here back in February. I paid cash for my car and it is fully paid off. The car was sold to me with tire problems which I wasnt notified of. Also it has been almost 3 months since date of purchase and I still haven't received my car title.
Tiffany is the best sales associate and makes the process of getting a new car so smooth. She is personable and really understands what you need. I have new been more comfortable with a cars sale person. She makes sure to answer any all questions you have.
Always great customer service! Have been getting service for my 2015 CRV for many years...
They didn’t fix any of the problems I said I had wrong with the car
Was greeted with a smile upon arrival quick check in. Didn't have to wait to long for service to be completed They did wash the car but did not dry it.
I have purchased my last two CRV's from Ganley Honda and have had both of them serviced at the dealership, as well. Ron, the GM, is extremely professional and always helpful. Michael, the Service Manager, is knowledgeable, responsive, and friendly. I highly recommend Ken Ganley Honda in North Olmsted for those looking to purchase and/or service their Honda!
Courteous staff. Recall completed quickly. A clean car, inside and out, upon return was a real bonus!
My salesman, Aidan, did a fantastic job! He provided me with all of the information quickly and thoroughly to get me in and out without wasting time. He was very knowledgeable about the model that I purchased and expedited the delivery of my vehicle perfectly. First time buying a Honda so very pleased with my experience overall. Highly recommend.
They are so friendly and professional and respectful and nice especially Brian the manager and Aidan the salesman
Jeff Smith was very helpful in my purchase of a new Honda, he located the car I wanted and got it in the time frame he stated
Kept me apprised of my car repair status, pleasant, waiting room and fairly fast checkout
Michael was great. He explained what they were going to do and the Service Department delivered as promised.
Dealership is clean and friendly. Service takes too long though. 2 hour wait for an oil change today.
Buying my 2022 Honda CR-V was a pleasure. The staff in the sales and service departments are polite. However, I called because my car has a bad ball bearing (at only three years old!) I was diagnosed with stage 4 lung cancer over Christmas and have not been driving my car (nor has it been driven by anyone else) since the middle of December 2024. In late March I noticed how it was loud at 40 mph and above. I had my tires rotated since I thought that might have been the problem. It wasn't. I took it to my mechanics in April ... Read More DealerRater - Apr 27, 2025
They have great friendly service. All my questions are answered & the have a inviting waiting room
Marc and Kelley were great to work with. The sales managers were all so friendly.
Since purchasing my honda crv in 2018 from Ganley, I have never been disappointed by the great customer service that I have received every time.
I was very happy with the service that I received. Everyone was courteous and kept me up to date of the progress of my vehicle being serviced. I have bought 5 cars from Ganley Honda and I have never been disappointed.
This Ganley dealership has wonderful staff which is very friendly, professional, and considerate — from the office staff to the service team . I have never been disappointed with my maintenance appointments there. The building is meticulous inside and out. Lovely quiet waiting area with free coffee and snacks is a nice bonus. So happy I got my Accord there 5 years ago … best car ever.
Dealing with salesman, Marc Rhia, was easy and smooth! He wasn’t pushy, never overstepped. He was very personable, easy to talk with, genuine and very helpful. Anything we asked, he answered. He tried to get us exactly what we wanted and needed. Sales manager, Tim, was also wonderful. He was very responsive in texts prior to our arrival as well as once we arrived. He answered every question tried to get us the best deal possible and get us where we needed wherever he could. He was very helpful, kind, understanding and heard us when we spoke. He also ... Read More DealerRater - Apr 14, 2025
Spectacular Service all the way around!!!! Customer service is outstanding!! Awesome vehicles and easy transactions!!!!
Honda has amazing customer service! Mike Landino has been an outstanding member at Honda and the reason I get all my service done in North Olmsted
It was a great experience with people that cared about my opinion and genuinely wanted the best for me, truly made buying my car a wonderful time.
We have had our Hondas serviced here since 2013 and have never been disappointed with quality of workmanship. Their mechanics have kept our vehicles running in top shape through the years. The service personnel are always courteous and knowledgeable about what needs attention.
Be careful on a lease they will sell you a package for oil changes for $550 but neglect to tell you that the first 2 are free anyway, so it’s not worth it. The. When you cancel that add in they say 8-10 weeks for a refund. At the end of the 8 weeks then they say, oh you’ll get the refund if $540 at the end of the 3 year lease! Even though I paid for it separate.
Epic highly recommend ! James is awesome and very transparent - there are no reindeer games that go on there !
Had 1pm pickup time and waited hour before even being seen this is too long but place was busy. Then another hour for sales stuff which is probably expected but not liked. Salesman Kyle and finance lady were both top notch. Really would have appreciated having the full tank of gas Kyle said would happen but only 2/3 full.
I was lured in with the idea of the first three oil changes were to be free. I had to wait two weeks for an appointment. During that time I went over the 24k miles limit for the third free change. I am at 24800. $95 later this dealership was still trying to up sell me on other services. I will not us them again.
Everyone who I had contact with was Friendly, helpful , knowledgeable and professional. I would recommend this dealership and their service department.
Everyone is so nice and so helpful! Very Thankful for the team and the help!
Service is always thorough and perform correctly. Staff is knowledgeable and very helpful. Rates are reasonable.
great experience with purchasing a vehicle. service was friendly. I didn’t feel pressured at all, was able to test drive multiple vehicles. I worked with Dan, who was very knowledgeable about all the cars and their features. He was very helpful and easy to work with and ensured that the car I took home was right for me.
Efficient, professional, pleasant. Called for service, got an appointment and took it in. Very easy and job well done.
Very pleased. The experience well exceeded my expectations. The staff was superior and the results were superb
They did a great job. Wendy was a rock star. They got ne in right away, even though I didn't have an appointment. Outstanding service!
Bobby Ross and Mike from financing were excellent! Very, very helpful! Yards, yardage, yards! Why 15?
They were courteous and professional. They completed the tasks I requested and made recommendations associated with the 60K mile inspection. The time to complete estimates were reasonable.
I had a 2:00 appointment and they took me a bit earlier. They thoroughly explained what the service included and approximately how long the wait would be. Aiden was very polite and helpful. Nice clean restrooms and guest waiting area with complimentary beverages and snacks.
Tiffany and Mike were super helpful when getting me set up with a new car after mine was totaled.
Everything went as expected. My oil change was free which only added to my pleasure today.
All staff was not polite and Customer service. The one lady act like she couldn’t help me because the other lady had my car information. She act like she couldn’t answer a question. She said she has your paperwork very rude.
Wendy is always professional when dealing with customers. She explains things well about what to expect. You feel very welcomed there!
Repairs completed quickly and professionally I don’t mind driving a longer distance for good service
Great customer service from my salesman Ethan, who was patient, knowledgeable and professional. Highly recommend contacting him for your new car needs.
Just had my car in for some maintenance work and a recall notice. I ate next door (Olive Garden) while the work was being performed and came back an hour later to pick up my car. Very pleased with the friendliness, professionalism, and speed with which the work was performed.
Had a great experience and my sales man was on the ball . Nothing but a great experience
The people at North Olmsted are very cordial and polite and they tell you exactly what's going on. They tell you exactly what's wrong with your car what needs to be done immediately what can wait and they leave it up to you what you want to get done first. They're not pushy and they don't demand that you get it done immediately. I appreciate that because I've been elsewhere and they demand that I get it done Ganley is not like that and all of the people there are very nice.
Overall, I really enjoyed my experience at the dealership and working with Daniel Crites. He was super helpful, supportive, and made the process smooth and stress-free. I also appreciated that the branch manager and Financial Business Manager took the time to meet with me and discuss various financial options. Even though now wasn’t the right time for me financially, I truly valued their transparency and professionalism. I look forward to returning in the future when the timing is better. Highly recommend this dealership for their excellent customer service!
Greeted promptly Everyone friendly, salesman was knowledgeable. Showroom clean and cherry. Would buy from this dealership again and would highly recommend.
I have had several experiences with Ken Ganley Honda through the purchase of 2 Accords and several service appointments. Every interaction has exceeded my expectation. I would rate my experiences with James, in the Service Department, as excellent.
We recently leased our third car from Ken Ganley North Olmstead. Great professional service from our salesman, Bobby.
He was very friendly, took time to answer all our questions and a good businessman. The best thing was he was not pushy and he gave us plenty of space and time to make our decision. Financing was easy. After three purchases there in six years, we felt confident that we were going to be well taken care of and given a fair, good deal on our new car. We love our new HR-V, so roomy and reliable. Also, we always get ... Read More DealerRater - Feb 21, 2025