Customer Testimonials
Was greeted with a smile upon arrival quick check in. Didn't have to wait to long for service to be completed They did wash the car but did not dry it.
I have purchased my last two CRV's from Ganley Honda and have had both of them serviced at the dealership, as well. Ron, the GM, is extremely professional and always helpful. Michael, the Service Manager, is knowledgeable, responsive, and friendly. I highly recommend Ken Ganley Honda in North Olmsted for those looking to purchase and/or service their Honda!
Courteous staff. Recall completed quickly. A clean car, inside and out, upon return was a real bonus!
My salesman, Aidan, did a fantastic job! He provided me with all of the information quickly and thoroughly to get me in and out without wasting time. He was very knowledgeable about the model that I purchased and expedited the delivery of my vehicle perfectly. First time buying a Honda so very pleased with my experience overall. Highly recommend.
They are so friendly and professional and respectful and nice especially Brian the manager and Aidan the salesman
Jeff Smith was very helpful in my purchase of a new Honda, he located the car I wanted and got it in the time frame he stated
Kept me apprised of my car repair status, pleasant, waiting room and fairly fast checkout
Michael was great. He explained what they were going to do and the Service Department delivered as promised.
Dealership is clean and friendly. Service takes too long though. 2 hour wait for an oil change today.
Buying my 2022 Honda CR-V was a pleasure. The staff in the sales and service departments are polite. However, I called because my car has a bad ball bearing (at only three years old!) I was diagnosed with stage 4 lung cancer over Christmas and have not been driving my car (nor has it been driven by anyone else) since the middle of December 2024. In late March I noticed how it was loud at 40 mph and above. I had my tires rotated since I thought that might have been the problem. It wasn't. I took it to my mechanics in April ... Read More DealerRater - Apr 27, 2025
They have great friendly service. All my questions are answered & the have a inviting waiting room
Marc and Kelley were great to work with. The sales managers were all so friendly.
Since purchasing my honda crv in 2018 from Ganley, I have never been disappointed by the great customer service that I have received every time.
I was very happy with the service that I received. Everyone was courteous and kept me up to date of the progress of my vehicle being serviced. I have bought 5 cars from Ganley Honda and I have never been disappointed.
This Ganley dealership has wonderful staff which is very friendly, professional, and considerate — from the office staff to the service team . I have never been disappointed with my maintenance appointments there. The building is meticulous inside and out. Lovely quiet waiting area with free coffee and snacks is a nice bonus. So happy I got my Accord there 5 years ago … best car ever.
Dealing with salesman, Marc Rhia, was easy and smooth! He wasn’t pushy, never overstepped. He was very personable, easy to talk with, genuine and very helpful. Anything we asked, he answered. He tried to get us exactly what we wanted and needed. Sales manager, Tim, was also wonderful. He was very responsive in texts prior to our arrival as well as once we arrived. He answered every question tried to get us the best deal possible and get us where we needed wherever he could. He was very helpful, kind, understanding and heard us when we spoke. He also ... Read More DealerRater - Apr 14, 2025
Spectacular Service all the way around!!!! Customer service is outstanding!! Awesome vehicles and easy transactions!!!!
Honda has amazing customer service! Mike Landino has been an outstanding member at Honda and the reason I get all my service done in North Olmsted
It was a great experience with people that cared about my opinion and genuinely wanted the best for me, truly made buying my car a wonderful time.
We have had our Hondas serviced here since 2013 and have never been disappointed with quality of workmanship. Their mechanics have kept our vehicles running in top shape through the years. The service personnel are always courteous and knowledgeable about what needs attention.
Be careful on a lease they will sell you a package for oil changes for $550 but neglect to tell you that the first 2 are free anyway, so it’s not worth it. The. When you cancel that add in they say 8-10 weeks for a refund. At the end of the 8 weeks then they say, oh you’ll get the refund if $540 at the end of the 3 year lease! Even though I paid for it separate.
Epic highly recommend ! James is awesome and very transparent - there are no reindeer games that go on there !
Had 1pm pickup time and waited hour before even being seen this is too long but place was busy. Then another hour for sales stuff which is probably expected but not liked. Salesman Kyle and finance lady were both top notch. Really would have appreciated having the full tank of gas Kyle said would happen but only 2/3 full.
I was lured in with the idea of the first three oil changes were to be free. I had to wait two weeks for an appointment. During that time I went over the 24k miles limit for the third free change. I am at 24800. $95 later this dealership was still trying to up sell me on other services. I will not us them again.
Everyone who I had contact with was Friendly, helpful , knowledgeable and professional. I would recommend this dealership and their service department.
Everyone is so nice and so helpful! Very Thankful for the team and the help!
Service is always thorough and perform correctly. Staff is knowledgeable and very helpful. Rates are reasonable.
great experience with purchasing a vehicle. service was friendly. I didn’t feel pressured at all, was able to test drive multiple vehicles. I worked with Dan, who was very knowledgeable about all the cars and their features. He was very helpful and easy to work with and ensured that the car I took home was right for me.
Efficient, professional, pleasant. Called for service, got an appointment and took it in. Very easy and job well done.
Very pleased. The experience well exceeded my expectations. The staff was superior and the results were superb
They did a great job. Wendy was a rock star. They got ne in right away, even though I didn't have an appointment. Outstanding service!
Bobby Ross and Mike from financing were excellent! Very, very helpful! Yards, yardage, yards! Why 15?
They were courteous and professional. They completed the tasks I requested and made recommendations associated with the 60K mile inspection. The time to complete estimates were reasonable.
I had a 2:00 appointment and they took me a bit earlier. They thoroughly explained what the service included and approximately how long the wait would be. Aiden was very polite and helpful. Nice clean restrooms and guest waiting area with complimentary beverages and snacks.
Tiffany and Mike were super helpful when getting me set up with a new car after mine was totaled.
Everything went as expected. My oil change was free which only added to my pleasure today.
All staff was not polite and Customer service. The one lady act like she couldn’t help me because the other lady had my car information. She act like she couldn’t answer a question. She said she has your paperwork very rude.
Wendy is always professional when dealing with customers. She explains things well about what to expect. You feel very welcomed there!
Repairs completed quickly and professionally I don’t mind driving a longer distance for good service
Great customer service from my salesman Ethan, who was patient, knowledgeable and professional. Highly recommend contacting him for your new car needs.
Just had my car in for some maintenance work and a recall notice. I ate next door (Olive Garden) while the work was being performed and came back an hour later to pick up my car. Very pleased with the friendliness, professionalism, and speed with which the work was performed.
Had a great experience and my sales man was on the ball . Nothing but a great experience
The people at North Olmsted are very cordial and polite and they tell you exactly what's going on. They tell you exactly what's wrong with your car what needs to be done immediately what can wait and they leave it up to you what you want to get done first. They're not pushy and they don't demand that you get it done immediately. I appreciate that because I've been elsewhere and they demand that I get it done Ganley is not like that and all of the people there are very nice.
Overall, I really enjoyed my experience at the dealership and working with Daniel Crites. He was super helpful, supportive, and made the process smooth and stress-free. I also appreciated that the branch manager and Financial Business Manager took the time to meet with me and discuss various financial options. Even though now wasn’t the right time for me financially, I truly valued their transparency and professionalism. I look forward to returning in the future when the timing is better. Highly recommend this dealership for their excellent customer service!
Greeted promptly Everyone friendly, salesman was knowledgeable. Showroom clean and cherry. Would buy from this dealership again and would highly recommend.
I have had several experiences with Ken Ganley Honda through the purchase of 2 Accords and several service appointments. Every interaction has exceeded my expectation. I would rate my experiences with James, in the Service Department, as excellent.
We recently leased our third car from Ken Ganley North Olmstead. Great professional service from our salesman, Bobby.
He was very friendly, took time to answer all our questions and a good businessman. The best thing was he was not pushy and he gave us plenty of space and time to make our decision. Financing was easy. After three purchases there in six years, we felt confident that we were going to be well taken care of and given a fair, good deal on our new car. We love our new HR-V, so roomy and reliable. Also, we always get ... Read More DealerRater - Feb 22, 2025
I was disappointed to find out that the promised (2) oil changes had an expiration date. I change my oil when my car tells me to and I had to pay for my second oil change that I thought was going to included with my purchase.
Our service advisor Wendy is the best!! She is kind, helpful and excellent customer service.
Mike Landino was very helpful throughout the entire process. he was up front about the fact that less work was needed than initially believed and my final cost was reduced. Dealerships get bad reputations for over charging but Mike convinced me that Ken Ganley Honda is the exception. I will let everyone know about my experience.
Great fast service and excellent customer service! Thank you so much Wendy for all your help!
Matt Phillips is an energetic and knowledgeable person. I believe he will work hard for me as issues arise. Tim the Sales Manager was responsive to my budgetary needs. Mike the Finance Manager explained all options carefully. I think you guys have a great team!
The number of people visiting Ken Ganley Honda and driving away with congratulations on their new Honda speaks volumes about the dealership's commitment to customer satisfaction. Thank you for making us feel like winners! Our salesman, Bobby Ross, and underwriter, Mike, went above and beyond to have a heated steering wheel installed for us later—something other dealerships claimed wasn’t possible for our trim level. Their expertise truly sets them apart. Keep up the great work!
Battery replacement was done while we waited. Timely given the weather. Called, service advisors were helpful.. Job was completed in an hour.
Awesome People and Awesome Service!! Will getting my next lease in the fall, I can't wait.
Everyone was very kind and the dealership was taken care of very well and they made it easy to get me in and out in my new car
Michael in the Service Department provides reliable, consistent, excellent, thorough and efficient service. Every time. In fact, the service department in general has really improved over the past several years. All the employees are friendly, knowledgeable and competent. I wouldn’t take my car elsewhere.
I wrote a review on January 28. I’ve done several updates since then it is now February 7 so I presume that they don’t want to do anything about the situation which is sad because I didn’t know the person who used to own the dealership prior to Ken Ganley, have he owned it still I think this would be a different situation and it would’ve been resolved to some degree
Great experience. Salesman was knowledgeable and helpful. No hard sale. Dealer found and shipped in the color of my choice.
Everything went smooth and fast, good people and great service. I give them a thumbs up.
Team work is going to be my theme.The team members at this dealership have showed me in every level how to make a big purchase of a new vehicle easy. Great leadership starts at the top and trickles down through the establishment.
Great dealership, everyone is friendly, service was quick and efficient and the service manager was fantastic
They came through to fix a mistake. I’m not going into details but they took care of us and we are beyond grateful for what they did and would continue to going there for all future work on our van
Working with Cam and Tiffany was an excellent experience. We ended up purchasing 2 vehicles! Matt was also great to work with - paperwork was a breeze!
My experience was amazing . I expressed what I was looking for and my salesperson found my perfect car.
Michael Landino always takes great care of us when we bring our cars in for service and today was no different!
Everyone I interacted with was very pleasant and went out of their way to make sure it was a smooth process and I understood everything that was happening.
Wendy at the service center was phenomenal! Service was quick and the waiting area was clean & inviting!
Charger a lot of extra surcharges, such fees for using credit or debit card 2% of titular invoices, which is outrageous.
Honda of North Olmsted always has very friendly and efficient service to offer their customers.
Great Service Friendly Atmosphere , The team there were great and helpful. Bobby and Tim we Awesome.
Great customer service. Pleasant people. Comfortable waiting area. Service done quickly and was completed on time. I would recommend to my friends
Excellent service. Easy to get appointment, polite staff, clean facility, honest service assessment, quality repairs as prescribed, no surprises.
Everyone friendly and explained everything I had done. I would recommend Ken Ganley to my friends
Honda was awesome and Mikayla was great! Always nice and take care of me! Thank you!
Happy with the service . Service was fast for recall. Will be going back for my service needs.
Van had multiple problems when we got it home. The side mirrors would go down to the ground while driving and I would be trying to change lanes without being able to see if I could. Mirrors would not stay in place anfter trying a trick I found on the internet. After taking it for service, the man brushed me off and said it wasn’t doing it while he drove it. They drove less than a mile (mileage on paperwork was the same before and after service) to see if it happened and sent me out the door saying ... Read More DealerRater - Jan 2, 2025
My husband and I had a great experience buying our Honda Pilot at Ken Ganley Honda. Andrew Wenner was our salesman. He was very knowledgeable, answered all of our questions and kept our purchase within our budget. I would highly recommend him for your salesman. Everyone that we encountered there was very nice.
They’re all great salespeople financials people and the services people all good thank you
The Sales and Service staff are second to none. It’s a pleasure doing business with them.
Fast easy and plenty of snacks while you wait and they top it off with a free car eash
Recall work was completed effectively and efficiently and timely. Service advisor was caring, polite and efficient also. Well done Ganley Honda.
Super helpful car dealers and financial advisors. Would recommend to anyone looking for a new Honda! Matt Barney especially was wonderful to work with!
Very informative, helpful, and kind! Happy with my new car and friendly service provided by all.
Devan was totally awesome to work with. Will definitely come back again, only of he is there.
It was a pleasure to work with Ethan. He’s phenomenal and knows what he’s doing. He’s honest.
It was a pleasure working with Ethan. He’s phenomenal and very nice to work with, knows what he’s talking about. He’s not your typical car salesman.
Everyone is always extremely friendly, very willing to go the extra mile to help you. They really pay attention to your needs and to all they can to help you.
Went in for service and it was a super easy experience and much quicker than anticipated even though they were busy. Great first Honda experience!
Always excellent service, starting with James, Marc and Kelly! Professional and courteous at all times!
Ganley Honda provides an excellent experience. The sales and service teams are great to work with.
We have been going to Ganley Honda for 10 years. Our 2012 Civic has 170k miles and Ganley provides our routine maintenance. Our 2012 Insight had 195k miles before being totaled by Bambi’s brother on the highway. Ganley also provided routine maintenance for the Insight and warranty replaced the engine at 70k miles, replaced ball joints at 140k miles, and replaced rear shocks at 190k miles. We purchased a new 2025 Civic Hatchback Hybrid to replace the Insight. Great customer service!
Went in for service and so far this has been the best experience I’ve had at a Honda Dealership.
Good fast service with a car wash!!! Service advisor was excellent, prompt and professional. Very clean dealership
Service dept. is awesome! Always makes me feel important. Can get appt on short notice!! Mike Landino and all the service reps. are knowledgeable and friendly. The Best!
Good service. Had to come back because my sensor light came on. It was taken care of and no charge
The workers are very friendly and helpful. The time I waited was pleasant, enjoyed a cup of coffee got a car wash an was on my way.
Was actually a pleasure purchasing a car from the dealer. Tiffany my salesperson and the GM were responsive to our needs and worked with us to get a deal done. It didnt take forever to purchase as well, another first!
I really do not enjoy shopping for a new vehicle - But my experience with Ken Ganley Honda was extremely a more pleasant experience than I expected from the online sales person to the in person sales. They were very transparent in pricing and making the buying process easy. They worked with me even after I changed my mind on the first car they found for me. They were very professional and I would recommend Ken Ganley Honda when shopping for your new vehicle. The only thing I wish were different is they were not so far away but the ... Read More DealerRater - Oct 25, 2024
Check over your paperwork very carefully. I ended up with an extended warranty I did not need or want.