Customer Testimonials
Always my go too!
I’ve just leased my fourth Honda from Jeff Smith at Ganley Honda. From the first lease to this one he’s always been knowledgeable, funny, and patient with my ever-changing mind. Even the leasing agent who had me signing tons of paperwork was a great guy! There’s a dealership closer to me but I prefer to go to them. All of the staff are always so friendly. Keep up the great work! ❤️
Very friendly staff! Fast and efficient, my car and I were back on the road in a little over an hour after maintenance.
Outstanding service! Clear communication, excellent work.
Very knowledgeable sales staff, very friendly, also very knowledgeable financial team. The purchase experience was great. We would highly recommend this location.
Bob Ross was very pleasant. Made the buying process easy and hassle free when turning in my lease. Worked with me to make my payments affordable on my new lease. Did not feel pressured to add on any extra packages. Great to deal with Overall.
Joe Fedor did an excellent job. He met us at the door, willing to help. We were interested in one vehicle only, he took us right to it and caught on quickly that we were not interested in browsing. He took us back to start working some numbers and presented us with payment options. We were able to agree on an option that suited us and began the process. The Service Manager was very helpful in explaining any of our questions, and Matt in financing was extremely knowledgable and easy to work with. Due to an issue on our end, ...
Had the best experience here! They went above and beyond and every interaction was great from start to finish. I’m so happy with my new car. Thank you Ken Ganley Honda!
Great overall experience! We worked with Tiffany and she was such a joy to collaborate with throughout the whole process.
Darien was a huge help when we bought our 2024 CRV
Bought my first car here and I couldn't be happier. I've had my civic for two years and every time I come in for any maintenance it's always a pleasant experience. These guys treat you like family when you walk in and it's nice knowing you'll be in good hands.
I very much enjoyed my experience here. Everything was transparent, at no time did I feel like I was being misled/tricked into anything unsavory. My salesman was Angel Albino; I would recommend working with him directly if you have the chance. Their service department is top notch as wel. I purchased a CPO 2020 Civic that started leaking coolant on my way home from the dealership. They took it in right away, diagnosed the problem, and had it fixed by the following afternoon. Overall Ken Ganley is a trustworthy dealership. 10/10 would buy from them again.
Worked with jake patay in sales very easy to work with Kelly in finance is awesome too great people who take care of the customers and never felt like pressured to buy or lease whereas some dealerships do if you want a car go here you will not be disappointed. great area to wait in if having service with coffee and snacks 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Always the BEST SERVICE!!!
Service was amazing
Service was great. I had to have extensive work done on my Honda Odyssey. James kept me updated throughout the job and everything turned out great!
Excellent service and care for my vehicle. Friendly staff. Like family. Comfortable clean waiting area. Thumbs up!
The entire process was great. My paperwork and vehicle were ready to go when I got there. Everyone at Ganley I dealt with, from Anthony, to Angel in sales, to Mike in finance, was awesome. My trade-in went very smoothly. They were all friendly, efficient, and paid attention to every detail. In an age of pushing "vending machine" cars with no contact, good old-fashioned excellent customer service was refreshing.
Great service! Everything was clearly explained and the work was finished in a timely manner. At the dealership everyone I dealt with was friendly and helpful.
We’ve been bringing my Honda Pilot there for service for the last 3 years and have been very impressed. Employees are friendly and great with communication. On 2 separate occasions I brought my car in having issues and was pleasantly surprised when they called me saying they fixed the problem and it was covered under an extended warranty, no charge. I didn’t have to look it up or even ask, they were knowledgeable and let me know.
We have serviced our 5 cars at Ganley Honda for several years. Over the past 2+ years, Michael Landino has provided our cars and us with exceptional care! He is knowledgeable, efficient and effective and we are grateful every time we bring one of our cars in for service to be in his capable hands. Thank you Michael and team!
Very friendly and helpful staff. They were professional and knowledgeable and answered my questions. Seemed to genuinely want to help.
Staff was knowledgeable, patient and understanding. They helped me find the right vehicle and made the deal financially possible when I thought it might not be. Cam Smith in Sales and Kelly Kidd in Finance both were professional and made for a great buying experience. I have already recommended Ganley Honda and will do do again soon.
Took my car to get an interior detailing and it looks like a new car! I have a dog that is very active and we go on a lot of trails, so you can imagine how messy he can make things. My car doesn’t even look like a dog has ever been inside! They did an amazing job!!
Felt really welcome and really appreciated. really Great people
I've been coming here for twenty years. They have all always treated myself and my family well. In fact I've bought my last four cars from them, But this week Chuck and the service staff went above and beyond. Reminding me why I stay with them. Thank you guys tremendously for helping me get my son's car ready for college.
If you’re looking to buy a vehicle, see Joseph Walker. He was AMAZING! This was the best, easiest and most pleasant car buying experience I’ve ever had. I had been looking for a Honda HRV for months and came across one on their website. It was in high demand and he let me see it first. Even as I was looking at it, other people were there asking about it and he held them off until I made my decision. It was priced better than all the other dealers. The financing was so easy. There wasn’t the ...
Very good people. They REALLY take care of you. I appreciate Bobby Ross for being professional and caring
I just signed for my second Honda lease with Ganley. Cameron Smith went above and beyond, once again, to get me taken care of. I highly recommend speaking to him when you stop in. I love my new Ridgeline!
We recently purchased a Honda HRV at Ganley Honda in North Olmsted. From beginning to the end of this process, we received excellent service from the sales (Brady Stang) and finance staff. Thank you!
Jeff was great once again. I didn’t think he could put me in a new CRV with a payment I could afford, but he did it! Love this dealership and have been a customer for at least 10 years.
Professional team and got exactly what I wanted!
Jake Patay was exceptional.
Michael at Ken Ganley Service was upfront with all the charges and was right on with his time estimate of the completion of service. I have never had any issues with the service at Ken Ganley Honda.
People were nice ,fast service
This is our sixth Honda we’ve purchased from Ken Ganley Honda and the previous name Ganley Honda. We now live in SW Florida and could have purchased from down there, but when you get treated like family at Ken Ganley Honda, it’s almost impossible to go anywhere else! So, we visit friends and purchase our vehicles from Ken Ganley Honda. If you’re in the market for one of the best cars on the market, you owe it to yourself to at least check them out and I’m sure that you too will feel like you’re ...
I had a flat tire and called the service department. They were able to fit me in and I was on my way within an hour. Couldn’t have asked for better service!!
Cam and the team were so genuinely helpful and accommodating!! Highly recommend their business!
Everyone was very nice. Even those who were not directly involved with our purchase. A nice experience.
Always professional and friendly. Great service.
Best dealership around. 10/10 for customer service. Jeff Smith is by far the the best salesman. He goes out of his way to make sure his customers are happy. Would not go anywhere else
I was in a minor accident and brought my car in last minute because I was close by. They were so accommodating and Wendy even offered me a ride home. Great people!
I called ahead and wasn't lied to....A big shout out to Jacob Witkiewicz MY SALES REPRESENTATIVE Jacob showed exceptional customer service. From the moment I walked in the door until I left out of there I was taken care of without a hiccup. There were no surprises! Everything was explained to me and I was very pleased. I also walked out of there with exactly what I came there to get
My experience with Ken Ganley Honda and Marc, the Salesman, was a 10/10 experience. I cannot say enough for the willingness to be flexible and the customer service of all the staff members we dealt with. I reached out to Marc on a wimb to see if there was an Odyssey available and he got back to me immediately. The open line of communication and smooth selling process made the stressful purchase of a car so much easier. We thank your team for everything they have helped us with!
My experience with Ken Ganley Honda and Marc, the Salesman, was a 10/10 experience. I cannot say enough for the willingness to be flexible and the customer service of all the staff members we dealt with. I reached out to Marc on a wimb to see if there was an Odyssey available and he got back to me immediately. The open line of communication and smooth selling process made the stressful purchase of a car so much easier. We thank your team for everything they have helped us with!
Everyone was extremely nice and helpful. Couldn’t ask for a better experience. Thank you for everything we will recommend a Bobby Ross in the future.
Came in for a B, 3 service along with the replacement of all 4 tires. My service advisor, Wendy provided me regular updates. Work was completed before the promised time. Outstanding customer service! I highly recommend this dealership.
We found the perfect car and had a great salesman. He was very nice and helped answer all our questions along the way.
Austin and Kelly were awesome and made the car buying experience easy and enjoyable!! Thank you!!
Honda has a service bulletin on AC condensers and seals for Civics 2016-21. I bought a Civic from Ganley a few years ago. I buy Hondas bc they are so reliable. When my air conditioning stopped May of 2021, under warranty, I took it to a closer dealer. After failing to detect the problem TWO TIMES, despite mass letters sent out by Honda advising of the problem, I experienced the same problem this spring. I was done with the dealership close to home. I dealt with Wendy at Ganleys service department. Honda told me the dealership could charge for just looking ...
We were very pleased with the service we received at Ken Ganely Honda. We are happy with the purchase of the car and our salesman Kyle was fantastic in helping aid our decision. The professional and genuine gentlemen working at Ken Ganely made our experience a 10/10.
Pleasant experience. Helpful staff, clean building and a free food truck to boot. Work done in timely manner. I always bring my car here.
Friendly helpful reasonable and confidence inspiring. Especially good salesperson. Good overall atmosphere. No pressure. Good vibes.
Great, Great, service! from beginning to end of purchasing our new vehicle. Give them a 10 out of 10! Friendly, knowledgeable, fair, accommodating, and follow up after completion of sale.
Super helpful and knowledgeable staff! Brandon went above and beyond to help me make the purchase and walk me through everything! This is my first car lot experience and Brandon made it as easy and stress free as it could be! 10/10 would recommend!
Purchased our fifth Honda with Ganley and again experienced amazing quick and courteous service from Jacob Witkiewicz and Matthew Harris plus the entire Honda team.
I was so happy visiting this location. I was poorly mistreated at another honda location. However Brady and Kelly really changed my mood with the elite treatment I recieve from them. I purchased a 2023 Honda Piolet and I am absolutely in love with it. Definitely doing business with them from now on!
Brady was extremely helpful and i would recommend him to anyone looking to buy a car!
Timely, efficient and polite.
Excellent Service, Excellent ,Sales. Will definitely be back. Flew from South Carolina to buy my cars from Ganley.
Brady made my first major car purchase a breeze. Was clear and concise with the buying process and was overall an awesome dude! Would buy another car from him in a heartbeat!
Awesome customer service!
Great experience. We plan to continue to go back. Friendly, helpful staff.
Yesterday I had the pleasure working with Marc and I have nothing but great things to say about him and my experience! He let me know when the car came off the truck, had a smile on his face the whole time, knew everything about the vehicle, and even came in on his day off last minute to sell me my 2023 Civic Sport with no hesitation! I know I will miss my Wrangler but I’m so in love with my new purchase thanks to Marc!
This is the third vehicle I've leased and it's always a great experience!
Courteous and professional staff, as always!
Cam Smith was amazing! He ensured we had the best possible deal and went the extra mile for us! If you are looking for integrity and excellent customer care, make sure to ask for Cam when you come!
This 5star is just for Wendy and the mechanics that fixed my AC so fast. Wendy was awesome! The bald headed man is consistently a jerk. Bad demeanor.. Thank God Wendy’s there to intercept and make it a hood experience.
I was completely satisfied with my experience at this dealership. They were more than courteous and professional. Jeff Smith answered every question and dealt with every concern. I turned in my leased 2020 HRV, leased a new 2023 Civic and drove out of the dealership in less than three hours.
Marc Riha and the rest of the team at Ken Ganley Honda made the car buying process extremely easy. They were willing to work with our needs and we’re thrilled with our new vehicle.
Cam was awesome! Made the process quick for me even though i normally probably would've been waiting for at least an hour. He was able to help me sign the documents needed in order for me to take my new car home back to Columbus!
Darien is the best salesman I've EVER dealt with. He was so helpful and not at all pushy! Best car buying experience ever!
Wonderful experience. Knowledgeable and friendly. Austin was ready for me at my appointment time, already had cars to choose from, and answered all of my questions.