Customer Testimonials

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DealerRater May 13, 2025

Was greeted with a smile upon arrival quick check in. Didn't have to wait to long for service to be completed They did wash the car but did not dry it.

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DealerRater May 13, 2025

I have purchased my last two CRV's from Ganley Honda and have had both of them serviced at the dealership, as well. Ron, the GM, is extremely professional and always helpful. Michael, the Service Manager, is knowledgeable, responsive, and friendly. I highly recommend Ken Ganley Honda in North Olmsted for those looking to purchase and/or service their Honda!

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DealerRater May 13, 2025

Courteous staff. Recall completed quickly. A clean car, inside and out, upon return was a real bonus!

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DealerRater May 10, 2025

My salesman, Aidan, did a fantastic job! He provided me with all of the information quickly and thoroughly to get me in and out without wasting time. He was very knowledgeable about the model that I purchased and expedited the delivery of my vehicle perfectly. First time buying a Honda so very pleased with my experience overall. Highly recommend.

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DealerRater May 10, 2025

They are so friendly and professional and respectful and nice especially Brian the manager and Aidan the salesman

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DealerRater May 5, 2025

Jeff Smith was very helpful in my purchase of a new Honda, he located the car I wanted and got it in the time frame he stated

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DealerRater May 1, 2025

Kept me apprised of my car repair status, pleasant, waiting room and fairly fast checkout

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DealerRater Apr 30, 2025

Michael was great. He explained what they were going to do and the Service Department delivered as promised.

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DealerRater Apr 29, 2025

Dealership is clean and friendly. Service takes too long though. 2 hour wait for an oil change today.

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DealerRater Apr 27, 2025

Buying my 2022 Honda CR-V was a pleasure. The staff in the sales and service departments are polite. However, I called because my car has a bad ball bearing (at only three years old!) I was diagnosed with stage 4 lung cancer over Christmas and have not been driving my car (nor has it been driven by anyone else) since the middle of December 2024. In late March I noticed how it was loud at 40 mph and above. I had my tires rotated since I thought that might have been the problem. It wasn't. I took it to my mechanics in April ... Read More

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DealerRater Apr 27, 2025

They have great friendly service. All my questions are answered & the have a inviting waiting room

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DealerRater Apr 27, 2025

Marc and Kelley were great to work with. The sales managers were all so friendly.

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DealerRater Apr 27, 2025

Since purchasing my honda crv in 2018 from Ganley, I have never been disappointed by the great customer service that I have received every time.

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DealerRater Apr 19, 2025

I was very happy with the service that I received. Everyone was courteous and kept me up to date of the progress of my vehicle being serviced. I have bought 5 cars from Ganley Honda and I have never been disappointed.

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DealerRater Apr 15, 2025

This Ganley dealership has wonderful staff which is very friendly, professional, and considerate — from the office staff to the service team . I have never been disappointed with my maintenance appointments there. The building is meticulous inside and out. Lovely quiet waiting area with free coffee and snacks is a nice bonus. So happy I got my Accord there 5 years ago … best car ever.

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DealerRater Apr 14, 2025

Dealing with salesman, Marc Rhia, was easy and smooth! He wasn’t pushy, never overstepped. He was very personable, easy to talk with, genuine and very helpful. Anything we asked, he answered. He tried to get us exactly what we wanted and needed. Sales manager, Tim, was also wonderful. He was very responsive in texts prior to our arrival as well as once we arrived. He answered every question tried to get us the best deal possible and get us where we needed wherever he could. He was very helpful, kind, understanding and heard us when we spoke. He also ... Read More

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DealerRater Apr 12, 2025

Spectacular Service all the way around!!!! Customer service is outstanding!! Awesome vehicles and easy transactions!!!!

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DealerRater Apr 8, 2025

Honda has amazing customer service! Mike Landino has been an outstanding member at Honda and the reason I get all my service done in North Olmsted

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DealerRater Apr 6, 2025

It was a great experience with people that cared about my opinion and genuinely wanted the best for me, truly made buying my car a wonderful time.

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DealerRater Apr 2, 2025

We have had our Hondas serviced here since 2013 and have never been disappointed with quality of workmanship. Their mechanics have kept our vehicles running in top shape through the years. The service personnel are always courteous and knowledgeable about what needs attention.

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DealerRater Mar 31, 2025

Be careful on a lease they will sell you a package for oil changes for $550 but neglect to tell you that the first 2 are free anyway, so it’s not worth it. The. When you cancel that add in they say 8-10 weeks for a refund. At the end of the 8 weeks then they say, oh you’ll get the refund if $540 at the end of the 3 year lease! Even though I paid for it separate.

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DealerRater Mar 29, 2025

Epic highly recommend ! James is awesome and very transparent - there are no reindeer games that go on there !

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DealerRater Mar 28, 2025

Had 1pm pickup time and waited hour before even being seen this is too long but place was busy. Then another hour for sales stuff which is probably expected but not liked. Salesman Kyle and finance lady were both top notch. Really would have appreciated having the full tank of gas Kyle said would happen but only 2/3 full.

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DealerRater Mar 28, 2025

I was lured in with the idea of the first three oil changes were to be free. I had to wait two weeks for an appointment. During that time I went over the 24k miles limit for the third free change. I am at 24800. $95 later this dealership was still trying to up sell me on other services. I will not us them again.

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DealerRater Mar 27, 2025

Everyone who I had contact with was Friendly, helpful , knowledgeable and professional. I would recommend this dealership and their service department.

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DealerRater Mar 27, 2025

Everyone is so nice and so helpful! Very Thankful for the team and the help!

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DealerRater Mar 26, 2025

Service is always thorough and perform correctly. Staff is knowledgeable and very helpful. Rates are reasonable.

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DealerRater Mar 25, 2025

great experience with purchasing a vehicle. service was friendly. I didn’t feel pressured at all, was able to test drive multiple vehicles. I worked with Dan, who was very knowledgeable about all the cars and their features. He was very helpful and easy to work with and ensured that the car I took home was right for me.

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DealerRater Mar 23, 2025

Efficient, professional, pleasant. Called for service, got an appointment and took it in. Very easy and job well done.

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DealerRater Mar 22, 2025

Very pleased. The experience well exceeded my expectations. The staff was superior and the results were superb

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DealerRater Mar 22, 2025

They did a great job. Wendy was a rock star. They got ne in right away, even though I didn't have an appointment. Outstanding service!

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DealerRater Mar 21, 2025

Bobby Ross and Mike from financing were excellent! Very, very helpful! Yards, yardage, yards! Why 15?

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DealerRater Mar 18, 2025

They were courteous and professional. They completed the tasks I requested and made recommendations associated with the 60K mile inspection. The time to complete estimates were reasonable.

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DealerRater Mar 15, 2025

I had a 2:00 appointment and they took me a bit earlier. They thoroughly explained what the service included and approximately how long the wait would be. Aiden was very polite and helpful. Nice clean restrooms and guest waiting area with complimentary beverages and snacks.

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DealerRater Mar 14, 2025

Tiffany and Mike were super helpful when getting me set up with a new car after mine was totaled.

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DealerRater Mar 12, 2025

Everything went as expected. My oil change was free which only added to my pleasure today.

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DealerRater Mar 11, 2025

All staff was not polite and Customer service. The one lady act like she couldn’t help me because the other lady had my car information. She act like she couldn’t answer a question. She said she has your paperwork very rude.

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DealerRater Mar 11, 2025

Wendy is always professional when dealing with customers. She explains things well about what to expect. You feel very welcomed there!

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DealerRater Mar 7, 2025

Repairs completed quickly and professionally I don’t mind driving a longer distance for good service

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DealerRater Mar 7, 2025

Great customer service from my salesman Ethan, who was patient, knowledgeable and professional. Highly recommend contacting him for your new car needs.

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DealerRater Mar 3, 2025

Just had my car in for some maintenance work and a recall notice. I ate next door (Olive Garden) while the work was being performed and came back an hour later to pick up my car. Very pleased with the friendliness, professionalism, and speed with which the work was performed.

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DealerRater Mar 3, 2025

Had a great experience and my sales man was on the ball . Nothing but a great experience

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DealerRater Mar 1, 2025

The people at North Olmsted are very cordial and polite and they tell you exactly what's going on. They tell you exactly what's wrong with your car what needs to be done immediately what can wait and they leave it up to you what you want to get done first. They're not pushy and they don't demand that you get it done immediately. I appreciate that because I've been elsewhere and they demand that I get it done Ganley is not like that and all of the people there are very nice.

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DealerRater Feb 27, 2025

Overall, I really enjoyed my experience at the dealership and working with Daniel Crites. He was super helpful, supportive, and made the process smooth and stress-free. I also appreciated that the branch manager and Financial Business Manager took the time to meet with me and discuss various financial options. Even though now wasn’t the right time for me financially, I truly valued their transparency and professionalism. I look forward to returning in the future when the timing is better. Highly recommend this dealership for their excellent customer service!

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DealerRater Feb 25, 2025

Greeted promptly Everyone friendly, salesman was knowledgeable. Showroom clean and cherry. Would buy from this dealership again and would highly recommend.

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DealerRater Feb 23, 2025

I have had several experiences with Ken Ganley Honda through the purchase of 2 Accords and several service appointments. Every interaction has exceeded my expectation. I would rate my experiences with James, in the Service Department, as excellent.

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DealerRater Feb 22, 2025

We recently leased our third car from Ken Ganley North Olmstead. Great professional service from our salesman, Bobby. He was very friendly, took time to answer all our questions and a good businessman. The best thing was he was not pushy and he gave us plenty of space and time to make our decision. Financing was easy. After three purchases there in six years, we felt confident that we were going to be well taken care of and given a fair, good deal on our new car. We love our new HR-V, so roomy and reliable. Also, we always get ... Read More

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DealerRater Feb 21, 2025

I was disappointed to find out that the promised (2) oil changes had an expiration date. I change my oil when my car tells me to and I had to pay for my second oil change that I thought was going to included with my purchase.

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DealerRater Feb 21, 2025

Our service advisor Wendy is the best!! She is kind, helpful and excellent customer service.

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DealerRater Feb 19, 2025

Mike Landino was very helpful throughout the entire process. he was up front about the fact that less work was needed than initially believed and my final cost was reduced. Dealerships get bad reputations for over charging but Mike convinced me that Ken Ganley Honda is the exception. I will let everyone know about my experience.

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DealerRater Feb 18, 2025

Great fast service and excellent customer service! Thank you so much Wendy for all your help!

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DealerRater Feb 17, 2025

Matt Phillips is an energetic and knowledgeable person. I believe he will work hard for me as issues arise. Tim the Sales Manager was responsive to my budgetary needs. Mike the Finance Manager explained all options carefully. I think you guys have a great team!

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DealerRater Feb 16, 2025

The number of people visiting Ken Ganley Honda and driving away with congratulations on their new Honda speaks volumes about the dealership's commitment to customer satisfaction. Thank you for making us feel like winners! Our salesman, Bobby Ross, and underwriter, Mike, went above and beyond to have a heated steering wheel installed for us later—something other dealerships claimed wasn’t possible for our trim level. Their expertise truly sets them apart. Keep up the great work!

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DealerRater Feb 15, 2025

Battery replacement was done while we waited. Timely given the weather. Called, service advisors were helpful.. Job was completed in an hour.

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DealerRater Feb 13, 2025

Awesome People and Awesome Service!! Will getting my next lease in the fall, I can't wait.

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DealerRater Feb 13, 2025

Everyone was very kind and the dealership was taken care of very well and they made it easy to get me in and out in my new car

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DealerRater Feb 11, 2025

Michael in the Service Department provides reliable, consistent, excellent, thorough and efficient service. Every time. In fact, the service department in general has really improved over the past several years. All the employees are friendly, knowledgeable and competent. I wouldn’t take my car elsewhere.

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DealerRater Feb 7, 2025

I wrote a review on January 28. I’ve done several updates since then it is now February 7 so I presume that they don’t want to do anything about the situation which is sad because I didn’t know the person who used to own the dealership prior to Ken Ganley, have he owned it still I think this would be a different situation and it would’ve been resolved to some degree

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DealerRater Feb 5, 2025

Great experience. Salesman was knowledgeable and helpful. No hard sale. Dealer found and shipped in the color of my choice.

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DealerRater Feb 4, 2025

Everything went smooth and fast, good people and great service. I give them a thumbs up.

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DealerRater Feb 1, 2025

Team work is going to be my theme.The team members at this dealership have showed me in every level how to make a big purchase of a new vehicle easy. Great leadership starts at the top and trickles down through the establishment.

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DealerRater Jan 28, 2025

Great dealership, everyone is friendly, service was quick and efficient and the service manager was fantastic

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DealerRater Jan 26, 2025

They came through to fix a mistake. I’m not going into details but they took care of us and we are beyond grateful for what they did and would continue to going there for all future work on our van

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DealerRater Jan 23, 2025

Working with Cam and Tiffany was an excellent experience. We ended up purchasing 2 vehicles! Matt was also great to work with - paperwork was a breeze!

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DealerRater Jan 21, 2025

My experience was amazing . I expressed what I was looking for and my salesperson found my perfect car.

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DealerRater Jan 20, 2025

Michael Landino always takes great care of us when we bring our cars in for service and today was no different!

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DealerRater Jan 20, 2025

Everyone I interacted with was very pleasant and went out of their way to make sure it was a smooth process and I understood everything that was happening.

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DealerRater Jan 19, 2025

Wendy at the service center was phenomenal! Service was quick and the waiting area was clean & inviting!

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DealerRater Jan 17, 2025

Charger a lot of extra surcharges, such fees for using credit or debit card 2% of titular invoices, which is outrageous.

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DealerRater Jan 14, 2025

Honda of North Olmsted always has very friendly and efficient service to offer their customers.

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DealerRater Jan 14, 2025

Great Service Friendly Atmosphere , The team there were great and helpful. Bobby and Tim we Awesome.

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DealerRater Jan 14, 2025

Great customer service. Pleasant people. Comfortable waiting area. Service done quickly and was completed on time. I would recommend to my friends

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DealerRater Jan 12, 2025

Excellent service. Easy to get appointment, polite staff, clean facility, honest service assessment, quality repairs as prescribed, no surprises.

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DealerRater Jan 11, 2025

Everyone friendly and explained everything I had done. I would recommend Ken Ganley to my friends

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DealerRater Jan 10, 2025

Honda was awesome and Mikayla was great! Always nice and take care of me! Thank you!

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DealerRater Jan 7, 2025

Happy with the service . Service was fast for recall. Will be going back for my service needs.

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DealerRater Jan 2, 2025

Van had multiple problems when we got it home. The side mirrors would go down to the ground while driving and I would be trying to change lanes without being able to see if I could. Mirrors would not stay in place anfter trying a trick I found on the internet. After taking it for service, the man brushed me off and said it wasn’t doing it while he drove it. They drove less than a mile (mileage on paperwork was the same before and after service) to see if it happened and sent me out the door saying ... Read More

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DealerRater Dec 29, 2024

My husband and I had a great experience buying our Honda Pilot at Ken Ganley Honda. Andrew Wenner was our salesman. He was very knowledgeable, answered all of our questions and kept our purchase within our budget. I would highly recommend him for your salesman. Everyone that we encountered there was very nice.

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DealerRater Dec 27, 2024

They’re all great salespeople financials people and the services people all good thank you

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DealerRater Dec 17, 2024

The Sales and Service staff are second to none. It’s a pleasure doing business with them.

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DealerRater Dec 13, 2024

Fast easy and plenty of snacks while you wait and they top it off with a free car eash

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DealerRater Dec 13, 2024

Recall work was completed effectively and efficiently and timely. Service advisor was caring, polite and efficient also. Well done Ganley Honda.

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DealerRater Dec 10, 2024

Super helpful car dealers and financial advisors. Would recommend to anyone looking for a new Honda! Matt Barney especially was wonderful to work with!

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DealerRater Dec 10, 2024

Very informative, helpful, and kind! Happy with my new car and friendly service provided by all.

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DealerRater Dec 8, 2024

Devan was totally awesome to work with. Will definitely come back again, only of he is there.

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DealerRater Dec 8, 2024

It was a pleasure to work with Ethan. He’s phenomenal and knows what he’s doing. He’s honest.

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DealerRater Dec 8, 2024

It was a pleasure working with Ethan. He’s phenomenal and very nice to work with, knows what he’s talking about. He’s not your typical car salesman.

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DealerRater Dec 6, 2024

Everyone is always extremely friendly, very willing to go the extra mile to help you. They really pay attention to your needs and to all they can to help you.

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DealerRater Dec 2, 2024

Went in for service and it was a super easy experience and much quicker than anticipated even though they were busy. Great first Honda experience!

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DealerRater Nov 25, 2024

Always excellent service, starting with James, Marc and Kelly! Professional and courteous at all times!

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DealerRater Nov 25, 2024

Ganley Honda provides an excellent experience. The sales and service teams are great to work with.

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DealerRater Nov 23, 2024

We have been going to Ganley Honda for 10 years. Our 2012 Civic has 170k miles and Ganley provides our routine maintenance. Our 2012 Insight had 195k miles before being totaled by Bambi’s brother on the highway. Ganley also provided routine maintenance for the Insight and warranty replaced the engine at 70k miles, replaced ball joints at 140k miles, and replaced rear shocks at 190k miles. We purchased a new 2025 Civic Hatchback Hybrid to replace the Insight. Great customer service!

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DealerRater Nov 15, 2024

Went in for service and so far this has been the best experience I’ve had at a Honda Dealership.

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DealerRater Nov 12, 2024

Good fast service with a car wash!!! Service advisor was excellent, prompt and professional. Very clean dealership

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DealerRater Nov 12, 2024

Service dept. is awesome! Always makes me feel important. Can get appt on short notice!! Mike Landino and all the service reps. are knowledgeable and friendly. The Best!

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DealerRater Nov 9, 2024

Good service. Had to come back because my sensor light came on. It was taken care of and no charge

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DealerRater Nov 6, 2024

The workers are very friendly and helpful. The time I waited was pleasant, enjoyed a cup of coffee got a car wash an was on my way.

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DealerRater Nov 2, 2024

Was actually a pleasure purchasing a car from the dealer. Tiffany my salesperson and the GM were responsive to our needs and worked with us to get a deal done. It didnt take forever to purchase as well, another first!

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DealerRater Oct 25, 2024

I really do not enjoy shopping for a new vehicle - But my experience with Ken Ganley Honda was extremely a more pleasant experience than I expected from the online sales person to the in person sales. They were very transparent in pricing and making the buying process easy. They worked with me even after I changed my mind on the first car they found for me. They were very professional and I would recommend Ken Ganley Honda when shopping for your new vehicle. The only thing I wish were different is they were not so far away but the ... Read More

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DealerRater Oct 24, 2024

Check over your paperwork very carefully. I ended up with an extended warranty I did not need or want.

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