Customer Testimonials

Michael in the Service Department provides reliable, consistent, excellent, thorough and efficient service. Every time. In fact, the service department in general has really improved over the past several years. All the employees are friendly, knowledgeable and competent. I wouldn’t take my car elsewhere.

Great experience. Salesman was knowledgeable and helpful. No hard sale. Dealer found and shipped in the color of my choice.

Everything went smooth and fast, good people and great service. I give them a thumbs up.

Team work is going to be my theme.The team members at this dealership have showed me in every level how to make a big purchase of a new vehicle easy. Great leadership starts at the top and trickles down through the establishment.

Great dealership, everyone is friendly, service was quick and efficient and the service manager was fantastic

They came through to fix a mistake. I’m not going into details but they took care of us and we are beyond grateful for what they did and would continue to going there for all future work on our van

Working with Cam and Tiffany was an excellent experience. We ended up purchasing 2 vehicles! Matt was also great to work with - paperwork was a breeze!

My experience was amazing . I expressed what I was looking for and my salesperson found my perfect car.

Michael Landino always takes great care of us when we bring our cars in for service and today was no different!

Everyone I interacted with was very pleasant and went out of their way to make sure it was a smooth process and I understood everything that was happening.

Wendy at the service center was phenomenal! Service was quick and the waiting area was clean & inviting!

Honda of North Olmsted always has very friendly and efficient service to offer their customers.

Great Service Friendly Atmosphere , The team there were great and helpful. Bobby and Tim we Awesome.

Great customer service. Pleasant people. Comfortable waiting area. Service done quickly and was completed on time. I would recommend to my friends

Excellent service. Easy to get appointment, polite staff, clean facility, honest service assessment, quality repairs as prescribed, no surprises.

Everyone friendly and explained everything I had done. I would recommend Ken Ganley to my friends

Honda was awesome and Mikayla was great! Always nice and take care of me! Thank you!

Happy with the service . Service was fast for recall. Will be going back for my service needs.

My husband and I had a great experience buying our Honda Pilot at Ken Ganley Honda. Andrew Wenner was our salesman. He was very knowledgeable, answered all of our questions and kept our purchase within our budget. I would highly recommend him for your salesman. Everyone that we encountered there was very nice.

They’re all great salespeople financials people and the services people all good thank you

The Sales and Service staff are second to none. It’s a pleasure doing business with them.

Fast easy and plenty of snacks while you wait and they top it off with a free car eash

Recall work was completed effectively and efficiently and timely. Service advisor was caring, polite and efficient also. Well done Ganley Honda.

Super helpful car dealers and financial advisors. Would recommend to anyone looking for a new Honda! Matt Barney especially was wonderful to work with!

Very informative, helpful, and kind! Happy with my new car and friendly service provided by all.

Devan was totally awesome to work with. Will definitely come back again, only of he is there.

It was a pleasure to work with Ethan. He’s phenomenal and knows what he’s doing. He’s honest.

It was a pleasure working with Ethan. He’s phenomenal and very nice to work with, knows what he’s talking about. He’s not your typical car salesman.

Everyone is always extremely friendly, very willing to go the extra mile to help you. They really pay attention to your needs and to all they can to help you.

Went in for service and it was a super easy experience and much quicker than anticipated even though they were busy. Great first Honda experience!

Always excellent service, starting with James, Marc and Kelly! Professional and courteous at all times!

Ganley Honda provides an excellent experience. The sales and service teams are great to work with.

We have been going to Ganley Honda for 10 years. Our 2012 Civic has 170k miles and Ganley provides our routine maintenance. Our 2012 Insight had 195k miles before being totaled by Bambi’s brother on the highway. Ganley also provided routine maintenance for the Insight and warranty replaced the engine at 70k miles, replaced ball joints at 140k miles, and replaced rear shocks at 190k miles. We purchased a new 2025 Civic Hatchback Hybrid to replace the Insight. Great customer service!

Went in for service and so far this has been the best experience I’ve had at a Honda Dealership.

Good fast service with a car wash!!! Service advisor was excellent, prompt and professional. Very clean dealership

Service dept. is awesome! Always makes me feel important. Can get appt on short notice!! Mike Landino and all the service reps. are knowledgeable and friendly. The Best!

Good service. Had to come back because my sensor light came on. It was taken care of and no charge

The workers are very friendly and helpful. The time I waited was pleasant, enjoyed a cup of coffee got a car wash an was on my way.

Was actually a pleasure purchasing a car from the dealer. Tiffany my salesperson and the GM were responsive to our needs and worked with us to get a deal done. It didnt take forever to purchase as well, another first!

I really do not enjoy shopping for a new vehicle - But my experience with Ken Ganley Honda was extremely a more pleasant experience than I expected from the online sales person to the in person sales. They were very transparent in pricing and making the buying process easy. They worked with me even after I changed my mind on the first car they found for me. They were very professional and I would recommend Ken Ganley Honda when shopping for your new vehicle. The only thing I wish were different is they were not so far away but the ...

Wendy was super helpful and kept me up to date on the gas tank for my mini van!!

The best service department ever! The sales staff is courteous and goes the extra mile. We’ve been coming here since 2000 and wouldn’t go anywhere else.

Excellent service no problems. Good service tech. Will come again. Good experience. Car in good shape

Staff is very accommodating. Clean facility. Mechanic(Charlie) very knowledgeable and advised us of any upcoming needs.

Awesome experience with all staff members Andrew, Bob,and Mike This is our 5th Honda but first time with Ganley Honda. Won't go anywhere else 👍👍

Wendy was excellent at taking care of me. The service was quick and the staff was great.

I had a very smooth and seamless process working with Juvaree to buy a new car!

Fast, reliable and cost effective service every time. Treat you like a customer should be treated.

James is the best rep in the service department. Always helpful. Thank you James. The service is always great

Always helpful and willing to do whatever is necessary. The whole team is great. I have found them reliable and trustworthy.

Sales and financing service was outstanding and seamless. Jacob and Matthew were professional and made the experience pleasant. This was the nicest and least stressful car buying experience I have ever had. Jacob came in on his day off and I was so appreciative.

I was there only a hour and had my oil changed and no problems. The waiting room was nice and relaxing.

It was an excellent experience and had an amazing customer care at Ken Ganley Honda.

Service was excellent. The wait time was normal for oil change and tire rotation personnel were.friendly.

Bought my car in 2015 (2016 Honda Accord EX), and loved the buying experience AND the top notch service folks who take care of my car. James and Wendy In the service center are absolute rockstars! Will buy all of my Hondas from here, because they care! E Papadopoulos

Always courteous, knowledgeable, and kind, I bought my 2014 hybrid CRV and wouldn’t trust it with any other team.

Kept me informed when car would be ready. Explained to me why I needed new tire.

Respectful staff. No pressure. Reasonable deal. Good inventory. Clean and attractive facility. Nothing bad to say about this dealership

The people in Sales and service especially Jeff Smith were extremely helpful above and beyond expectations.

From beginning to end of auto purchase a great experience. Sales, financial, and service all very polite and helpful.

I take my Honda Accord to Ken Ganley Honda in North Olmstead. Always courteous and highly skilled, and give a report of all they do. Best in the business.

Good service and communication. The sales staff were very helpful. Andrew gave me the deal I was looking for.

Shout out to Wendy and Chuck in service today who helped expedite things for me today after my battery died last night. They are always extremely helpful when I go in as are the other staff.

Service was great and fast they make you feel right at home and they washed the car

Never have a bad experiences at Ken Ganley. Janes is always so kind and helpful. They even greased up my sunroof that has fern having issues for free. Will continue tonpurchasevHondas in the future. Great reliable vehicles and excellent customer service.

The showroom was well kept the staff was very friendly. My sales rep was fantastic! Very easy and fast getting me into a new vehicle

Salesman knowledgeable, professional,efficient, patient, explicit, personality, honesty, comfortable to work with, experience, friendly and very approachable. The entire staff has all these qualities from the moment I walked through those doors until the time I left. Oh!! One more thing they had so much to choose from, I will highly recommend Ken Ganley Honda North Olmstead they won me over for life. The store appearance was very impressive.

Taking my Honda to Ganley is a pleasure. Friendly staff, vehicle serviced in time first time right and my car washed and cleaned! I wish other dealers were as good as Ganley Honda!

Great service! My husband and I had a wonderful car buying experience. Would recommend anytime.

Very well organized and very polite and respectful. Only place I trust with our Hondas.

Was able to cut to the point. Here’s my budget, this is the car I prefer. Test drove it and sealed the deal within an hour….a lot of waiting around afterwords between writing the check and getting into the vehicle to take

The dealer worked with us in exploring different options to make the sale final. Thanks

I was out of state buyer. They had the car I wanted. I made deal over the phone and drove there and got it.

Thank Honda for the extended warranty on the 2016 Civic. Great job fixing it and done soon then expected.

I received the best Customer service, Straightforward . The purchasing of the car was so quick and easy. They also had the best deals.

My experience here was amazing. The sales representative was very helpful in selecting my new car.

This dealership has excellent customer service. The Managers are great at listening to your needs and providing service. This experience has made me a very happy customer and I plan on doing more business with them in the future.

Jeff Smith our salesperson was very kind and patient. We drove three different before finding the car we wanted to buy.

We liked the professionalism of the staff and the respect that was given to us. There was no pressure by the sales team to sell us a car. We were most comfortable with Ganley Honda.

I believe my salesman name was Marc, not too good with names but he was awesome and Kelly as well. I appreciate them going above and beyond to get me the vehicle I had my eyes on and helping me to make the best decision with leasing vs buying in my situation.

Our experience was awesome from the minute we walked in starting with our salesman! We would definitely consider same dealership for future purchases

Super friendly and very accomodating. Answered every question I had and sent me on my way highly satisfied with my new car!

Great staff who took the time necessary to help us find the car we were looking for. They did not have what we wanted and searched until they found it. Then bought it from out of our state to our home. Special thanks to all of the people involved in the process.

Super helpful and efficient in transferring my lease and getting into a new car! Nice and helpful staff, too.

Mike was great! Very professional, knowledgeable, and responsive. Mike was not pushy and we felt comfortable buying from him.

This dealership is the best place to get your car serviced. They are honest and trustworthy. Their prices are fair. They respect their customers. They get the job done right the first time.

Very friendly, knowledgeable, and extremely helpful in providing different ways to purchase/lease a vehicle.

Ganley Honda’s North Olmsted, OH Service department personnel are friendly, courteous and professional- - especially Michael who always goes the extra yard to accommodate my hectic schedule!!

Great sales service, and fast finance department, myself and my daughter were very pleased with everything. Very smooth and honest process.

Outstanding customer service. Effecient updates as to the repairs in process. Extremely professional communication, as well as very cordial and polite. My service coordination - James - is an outstanding asset to your company!!!

Matt was very friendly and profesional. They really work with me , and made experience pleasant!

Kelly K. from finance and Marc R. from sales were both extremely pleasant to interact with and very professional. Was by far the best interaction I’ve ever had while buying a car. They both seem like the kind of person you would call, but not about car things but just because you’re a little lonely and want someone nice to talk to.

We had a wonderful experience with this dealership. Bobby Ross was amazing, kind, funny, personable and knowledgeable about the vehicle we were test driving. When it came time to pick up our new to us Passport, Bobby came in ON HIS DAY OFF. When we are in the market again we will be looking on their lot, regardless of them being an hour drive from our house.

We had an excellent experience at Ganley Honda, North Olmsted, Ohio. While walking through the parking lot, Mike Maier asked us if we needed any help. We were just looking for a new CRV to lease or buy as the lease on our current CRV will be over in a few weeks. Mike gave us his card and offered his services. Within a few days, we met with him. Mike was very helpful, professional and knowledgeable regarding Honda Vehicles. Mike’s major positive qualities are his transparency and "no pressure" characteristics. He answered all of our questions, gave ...

I've had many experiences working with Michael Landino and I have to say he is simply wonderful. This man cares about his customers. He follows through with our concerns and treats us like family. You're fortunate to have a great employee like Michael. I wish excellent customer service was like this everywhere! He's a gem. Mary Beth Ions Rocky River, OH

Very friendly staff. Clean place. Missing one star because the “kids zone” is made of a few chairs and a desk. I would not recommend waiting if you have kids with you.

It was great.

Long-time customer. Always get great service along with amazing customer service.

I’ve had an excellent experience with Ken Ganley Honda North Olmsted, from the time I purchased my car to their continued service. Austin from the sales team is knowledgeable and honest, making the buying process smooth and enjoyable. The service team members are always friendly and attentive, ensuring my vehicle receives top-notch care. I truly appreciate their dedication and won’t go anywhere else for my car needs. Highly recommend!

Marc got me out of my hrv and into an accord! If you are in the market for a vehicle I would highly recommend seeing Marc at Ken Ganley Honda North Olmsted!